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Messages - Jrap

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1
Bugs! / Re: Card Gallery Screen Tooltip Error
« on: March 23, 2018, 10:29:28 AM »
Oh yikes, that's a good catch!

I'll give this to the code team to sort out, thanks for letting us know!

2
Bugs! / Re: Posting Bugs to the Forums (Read this!)
« on: March 21, 2018, 09:20:48 AM »
Quote
Description:
During the tutorial, the text is appearing outside of the text-boxes on iPhone X.....

Heya thanks for this heads-up! A fix for the text escaping its boxes in prologue is on the way, and I'll let the code team know about that bugsender text field (it definitely looks a little silly!)

3
Bugs! / Re: Menu defi ios
« on: March 16, 2018, 10:36:55 AM »
Hey there, If my french is any good, I assume you mean the challenges screen? We're aware of a bug with one of the unlockables that will freeze the game if you try to view it, which we are working on fixing for an update very soon!
(I'd avoid that screen until that update comes through to you)

4
Hey there, while it might be frustrating to have a king's guard in your way like this, the game is working as intended. If you check your status bar while in your clan grounds you'll notice your hero power isn't active (and if it was, you'd be swapping the king's guard into your clan grounds, which I'm sure you can imagine would look a bit ridiculous)

Hope that clears things up!

5
Bugs! / Re: [Steam] [PC] Glitch with reward after public game
« on: March 14, 2018, 02:52:58 PM »
Hey there, thanks for this report and log!

We're aware of this one and it should be fixed in the next update, so until then enjoy your bright-purple coin flips!

6
Bugs! / Re: Not leveling up?
« on: March 14, 2018, 09:31:57 AM »
Heya, that sounds a little unusual, but it's also definitely possible you miscounted your stars (or other players disconnected before applying commendation stars/some other factor)

If you're curious, we can have a look at if anything went wrong code-side if you send through the log from this game to qa@leagueofgeeks.com !!

Log Locations:
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

7
Hey there, looks like you were playing on 1.10 for this, which was rolled back because of stability issues.
Are you still encountering this now that the build has reverted?

If so  you probably need to clear you SavedPrologueState file by disabling steam cloud sync and deleting it from
C:\Users\<user>\AppData\LocalLow\League of Geeks\Armello\profiles\<profile>

And if not that, send us a log from a play session where you clicked this prologue button with no result from
C:\Users\<user>\AppData\LocalLow\League of Geeks\Armello\logs
to qa@leagueofgeeks.com, and we'll sort it out!  :D

8
Bugs! / Re: [Steam] Game can't access some options on the main menu
« on: February 21, 2018, 02:54:13 PM »
Hey there, looks like you've got a corrupt save file on your hands. When clicking continue, Armello will try to load it, freezing itself up (The same for 'new game' as it loads the file to ask if you'd like to continue it)

You can get rid of this troublesome file by turning off your steam cloud sync, navigating to
C:\Users\<User>\AppData\LocalLow\League of Geeks\Armello\profiles\ and then---->

- Select your user file (appears as a bunch of numbers and letters eg. 01100001100F9DCC). If there are multiple folders you can check you're in the correct folder by opening the file called "SteamPersonaName.txt".
- Delete the "SavedGameState" and "SavedPrologueState" files.
- Start Armello and start a new Singleplayer game.
- Exit Armello.
- Renable Steam Cloud Saves.
- Start Armello (if a Steam pop-up appears, choose to run from your computer and not from Steam Cloud)

If this doesn't fix this issue send through a log from
C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
to us at qa@leagueofgeeks.com and we'll investigate further  :)

9
Bugs! / Re: [Steam] Game suffers small freezes that cause glitches
« on: February 21, 2018, 02:45:55 PM »
Hey there, this looks super unusual! (especially if you've happily played armello just fine previously)

We have a good chance of finding out what's going wrong on a technical level if you send through a log to qa@leagueofgeeks.com, as it contains specific system specs, game events, stuff like that :)

Log Locations:
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

Hopefully we'll sort this out  ;D

10
Bugs! / Re: [Steam] NMA, matchmaking icon visible
« on: February 21, 2018, 11:58:08 AM »
Hey there, thanks for letting us know about this!

That's definitely not how the search eye is supposed to behave,  and in this case it probably showed up to try and reconnect you or someone else and failed.

Best thing to do when this stuff leaves you hanging is to slam the bugsender button in the top-right of the pause menu, which will automagically send off a log with your description to us, and if you ever need to dig a log up after the fact, they are stored at:

Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
Mac: ~/Library/Application Support/League of Geeks/Armello/logs
Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
Linux: ~/.config/unity3d/League of Geeks/Armello/logs

Cheers!

11
Bugs! / Re: [Steam] Game crashes if I pick Hargrave!
« on: February 21, 2018, 11:49:26 AM »
Ah some crashes don't produce neat logs for us, that's okay. Are you saying you can play Hargrave just fine after the reinstall now?

12
Bugs! / Re: 2.0 Public Beta "Leave Queue"
« on: February 21, 2018, 11:43:45 AM »
Hey, this is a good catch! Looks like that leave queue button is remaining active as if you were still in a lobby, and as a result not really doing much when you press it! I'll let the code team know so we can get it patched up  :-X

13
Bugs! / Re: Griotte static image on perils instead of the players hero.
« on: February 21, 2018, 11:27:36 AM »
Hey there, thanks for the heads-up!

We're aware of this bug where 2D Griotte shows up in places Griotte doesn't belong, and are working on a fix for a future update, but for now you may have to deal with a few of these jump scares in games!

14
Bugs! / Re: [Steam] Game crashes if I pick Hargrave!
« on: February 19, 2018, 05:42:57 PM »
Hey there, that is highly unusual! We knew Hargrave was dangerous but not like this!

Can you send through these details along with a crash log (they're different to the gameplay log you provided here) to qa@leagueofgeeks.com?

you can hopefully find the log from this crash on your desktop or in your armello folder at
C:\Program Files (x86)\Steam\steamapps\common\Armello

(and a fresh reinstall couldn't hurt, if you haven't tried that already!)

15
Bugs! / Re: [Win10] Account Level Reset
« on: February 09, 2018, 04:36:42 PM »
Hey there, that must be frustrating! Sounds like most of your progress is lost right now, but if you send through a gameplay log to qa@leagueofgeeks.com, we have a good chance of finding where it went!

Log Locations:
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs


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