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Messages - CindersPrince

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1
Bugs! / Re: Strange graphic glitches
« on: January 16, 2018, 10:54:20 AM »
Hey Phlox,

We're currently investigating graphical issues that sound similar to your experience related to AMD hardware.
Do you have an AMD graphics card or processor?

Make sure your drivers are up-to-date.
If the issue is still occurring, attempt rolling back your drivers to the previous version.

We've got your email and hoping you can send us a game log to help with our investigation.
Log Locations:
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs
(Please note that some folders may be hidden and require terminal commands to view)

Cheers,
Tash

2
Bugs! / Re: [PS4] Game Crashes When Completing Prologue As Sana
« on: December 21, 2017, 03:06:59 PM »
Hey toastypumpkin,

Sorry to hear you've had a bad experience.

This is the first time we've heard of this issue on PS4.
Does this happen everytime?
Has the game been crashing back to PS4 menu, freezing, or NMAing* (No More Action)?

* Where the game no longer continues to progress but animations and sounds continue to play

Thanks for getting in contact.

Cheers,
Tash

3
Hi nyejyh,

Some of the folders can be hidden and will require console commands to reveal.

If you still can't find the logs, you can also send us an in-game bugsender report.
Start a singleplayer game -> Bring up the pause menu -> Click the bug icon in the top right of the screen -> Fill in a report.
If you can name the bug report as something like "UBUNTU OLD VERSION" this will help us locate the bug report.

Cheers,
Tash

4
Bugs! / Re: Progress Reset after not playing for a couple of months
« on: December 21, 2017, 02:30:47 PM »
Hey BlunderFunk,

We've got in contact with you via email about this issue.

Cheers,
Tash

5
Bugs! / Re: Armello crash close to the end of the game
« on: December 21, 2017, 02:29:08 PM »
Sorry to hear you've had a bad experience.
Super frustrating for the game to crash right at that nail biting finish.

To get a better idea of what is causing the crashes, we'd love to see you game logs (from the crashed game).
Please send through an email with the logs and a description to qa[at]leagueofgeeks.com and we'll investigate further.

Log Location on Windows:
C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs

Cheers,
Tash

6
Hi nyejyh,

That's certainly weird.
Are you running Ubuntu 32bit?
You will need to be running at 64bit in order to get the most up-to-date content.

If this does not resolve your issue, please send us through a game log with a description to qa[at]leagueofgeeks.com so we can investigate further.

Log Locations
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs
(May need to show some hidden files)

Cheers,
Tash

7
Hey mcdoubler,

Definitely a frustrating experience.
We've hit you up with a response on the Steam forums.

If you hit this issue again, we suggest sending an in-game bug report to help us identify the issues and squash these bugs.
If you've got logs from the games where this occurred, you can send them through to qa[at]leagueofgeeks.com.

Log Locations
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

Cheers,
Tash

8
Hi,

That is definitely a frustrating experience (in a nail biting situation).

If you can send the logs to qa[at]leagueofgeeks.com from the game it happened in, we can take a look at the cause.

Log Locations:
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs
(Please note that some folders may be hidden and require terminal commands to view)

Cheers,
Tash

9
Bugs! / Re: only 1 quest available
« on: December 07, 2017, 02:48:08 PM »
Hi KiloFox,

How unfortunate!
There are some very, very, very rare expected occasions where only one quest card will appear.

But please let us know if this is happening often to you.
More than once in a Blue Moon you might say...
If it's happening often we'll definitely need to investigate.

Cheers,
Tash

10
Hi NovHak,

It looks like you were playing on the DRM Free build of Armello.
We are no longer updating DRM Free builds and won't be able to fix this issue.

Hopefully you avoid hidden quests in future.

Cheers,
Tash

11
Thanks for the report.

I've let the team know about that pesky overlap.

I've also passed on your suggestion for mute.

Hope your future games have less manic laughter :)

Cheers,
Tash

12
Bugs! / Re: Unplayable
« on: September 25, 2017, 05:51:32 PM »
This happens every time?! That's so weird, I mean we haven't received any other records of this occurring to other players.

We'll look into the matchmaking system to try and identify the cause of the issue. It would be a great help if you could email us at qa[at]leagueofgeeks.com and add the relevant logs for the session.

Log Locations
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

Cheers,
Tash

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