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Messages - Lisy Kane

Pages: [1] 2 3 ... 66
1
I believe a patch with a fix should be live.

We've not had this bug in-house nor could we get it again after the speculative fix, so keep us posted if you see if occur again!

<3

Lisy

2
Bugs! / Re: [Android] High RAM usage causing lag
« on: July 20, 2018, 10:54:15 AM »
Hey there!

1GB RAM usage doesn't sound out of the ordinary for Armello. What device are you playing on?

Cheers,

Lisy

3
Feedback & Suggestions / Re: Graphics Menu
« on: July 18, 2018, 04:07:11 PM »
Hi there,

Great suggestion and I understand why, we're looking into the scope of work to add this but for now it's not something we have been able to prioritise.

<3

Lisy

4
Bugs! / Re: [Android] Game kills itself if minimised
« on: July 18, 2018, 04:06:09 PM »
Hi there,

What game modes are you referring to, does this include singleplayer?

Multiplayer requires a stable internet connection.

5
Bugs! / Re: [Android] Game takes turns by itself when paused.
« on: July 18, 2018, 04:05:30 PM »
Hey there!

Is this only in the Rat Prologue??

6
General Discussion / Re: PVP with friends.
« on: July 10, 2018, 04:47:47 PM »
Hey folks!

Basically this has become necessary for the following reasons.
a) The prevalence of teamers, folks that relentlessly team up to punish other players.
b) It's a necessary step for the implementation of Dedicated Servers.

Hopefully we can provide a game mode or something similar down the track that'll appeal to you. Please feel free to hit me up if you have any questions on this front.

Cheers,

<3

Lisy

7
General Discussion / Re: iOS Email Change
« on: July 10, 2018, 04:41:54 PM »
Send the request to support@leagueofgeeks.com <3

8
Bugs! / Re: Issue
« on: July 10, 2018, 04:39:18 PM »
Hi there,

Are you able to provide us with more details including screenshots, logs and what platform you're playing on?

Feel free to email this info to qa
  • leagueofgeeks.com or post it all here.


<3

Lisy

9
Bugs! / Re: Chest's after game
« on: July 10, 2018, 04:37:20 PM »
Hey there!

This should all be fixed :) 

(I'm assuming this is on Steam).

Cheers,

Lisy

10
Bugs! / Re: Card Bugged
« on: July 10, 2018, 04:36:31 PM »
Hey there!

Without seeing any more information, I'm guessing this is on Steam? But I believe the latest hot fix may have fixed this.

Remember next time to submit and in-game bug report (Pause > Bug) because this will send us logs with more information!

Cheers,

Lisy

11
Bugs! / Re: Not receiving chests after games
« on: July 10, 2018, 04:35:22 PM »
Hi there,

Thanks for reaching out to us - have you reached your limit on your daily drops?

If not, can you please make sure to send us your logs to qa
  • leagueofgeeks.com


On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

<3

Lisy

12
Bugs! / Re: [PC] Game wont Start Properly and is invisible
« on: July 10, 2018, 04:34:33 PM »
Hi there,

Have you ensured that all of your drivers are up to date? Have you verified your game files?

If all of this has been checked, can you please grab a log from this and email it to qa[at]leagueofgeeks.com

On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

<3

Lisy

13
Hi there,

Thanks for posting, the Invite Player missing isn't a bug, but I understand the confusion. We announced in the launch of the June update these changes.

Basically this has become necessary for the following reasons.
a) The prevelance of teamers, folks that relentlessly team up to punish other players.
b) It's a necessary step for the implementation of Dedicated Servers, of which the beta is going live tomorrow.

Hopefully we can provide a game mode or something similar down the track that'll appeal to you. Please feel free to hit me up if you have any questions on this front.

Cheers,

Lisy

14
Bugs! / Re: Welcome offer problem on iOS
« on: July 10, 2018, 04:31:38 PM »
Hi folks,

Just a reminder that the Welcome Offer includes River + Fistful of Shards (80), so this isn't actually a bug.

<3 Lisy

15
Hi folks,

As I've mentioned to some of the other PS4 community, we released a patch a few weeks ago that gave us extra logging and we're investigating it.

Thank you for all your patience - we believe it's due to PS4 not being able to handle some graphics, but it's super strange it's only occuring in this latest build and not earlier builds!

<3

Lisy

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