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Messages - helpim6

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Bugs! / Re: Wandering Circus, cards remain visible though gone
« on: April 05, 2018, 03:23:39 PM »
Hey OgremanSam, this is a pretty weird bug! I'm going to test it on my end to see whether it happens every time or whether you just hit an odd edge case. Thanks for the heads up!

<3 Grace

Bugs! / Re: Disconnecting Issue
« on: April 05, 2018, 03:22:04 PM »
Hey Elyssia, sorry for the delayed response.
I totally get the frustration! On steam you'll get disconnected if your internet drops for 7-10 seconds, but iOS is a bit different due to hardware limitations. I've just had a chat with our main iOS tester, and the reason for disconnecting so quickly is that we don't currently have a re-connection feature, and if we don't disconnect the player with the disrupted connection, the game will stop for everybody else.  We definitely recommend playing while connected to wi-fi, where possible.

<3 Grace

Hey AscendingAnthem,
This behaviour is intended! I suppose it's a punishment to the person who played it for not checking who has the least gold. Nonetheless, you make a good point and I've passed this feedback onto the team for review. :-)

<3 Grace

Bugs! / Re: Crash!
« on: April 05, 2018, 03:12:28 PM »
Hey Dayai, sorry for the late response! Could you please send through a log to I'd like to take a look and see if I can figure out the issue.

Logs can be found here:
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs
(Please note that some folders may be hidden and require terminal commands to view)

<3 Grace

Bugs! / Re: Slow Pc after End/Close the game
« on: February 07, 2018, 04:09:07 PM »
Hey rikox000,
Apologies for the late response to this, I think it went under the radar! I believe a few users have been having trouble with AMD graphics cards-- could you email with a link to this thread so I can try and troubleshoot it for you?

Bugs! / Re: (PS4) Freeze at the end
« on: January 25, 2018, 03:41:12 PM »
Hey NeveValkoinen,
Thanks for the heads up. Looks like there's something weird going on with games ending on PS4. Could you please send through your PS4 name and an estimated time of when this happened to
Grace <3

Bugs! / Re: [PS4] Progress reset after downloading the Bandits expansion
« on: January 25, 2018, 03:39:23 PM »
Hey hyliansoul,
This is super unfortunate. We're working on finding this cause, are you able to send an email through to with an estimate of when this issue occurred so we can track down the bug? Also with your PS4 name, if possible.

Bugs! / Re: [Windows] One of my dice got stuck and won't finish rolling
« on: January 25, 2018, 03:16:46 PM »
Hey TyrannisUmbra!

Thanks for letting us know. Sorry to hear you ran into an NMA-- we're aware of this particular one and currently working on a fix. Hopefully you don't encounter it again. <3

- Grace

Cheers kwibjo!

I've passed this onto the team to investigate, let me know if you encounter this again by sending through an email to <3


Bugs! / Re: Crash at the Start of the game
« on: January 11, 2018, 10:53:50 AM »
Howdy! It seems like a few users have been having issues with AMD graphics cards (not just on Armello but other games too) but I have a couple of solutions you can try.  Try updating your graphics card's drivers, or using the steam launch option '-force-d3d9'.  These solutions worked for different issues, but it's definitely worth trying these to see if they fix the crashes.

- Grace

Bugs! / Re: 3 bugs after Rivals launch
« on: January 11, 2018, 10:49:29 AM »
Hey Duskmage,

If you happen to see the first one again (fire particles) are you able to send a log through when it happens? That'll help us to fix it.
Thanks! :-)

- Grace

Bugs! / Re: [PS4] Game hangs after soul stone victory (single player)
« on: October 31, 2017, 03:45:47 PM »
 that's super frustrating! I'll pass this on to the team to investigate, because it totally shouldn't be happening. thanks for letting us know.  :)


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