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Messages - Lisy Kane

Pages: [1] 2 3 ... 66
1
General Discussion / Re: PVP with friends.
« on: July 10, 2018, 04:47:47 PM »
Hey folks!

Basically this has become necessary for the following reasons.
a) The prevalence of teamers, folks that relentlessly team up to punish other players.
b) It's a necessary step for the implementation of Dedicated Servers.

Hopefully we can provide a game mode or something similar down the track that'll appeal to you. Please feel free to hit me up if you have any questions on this front.

Cheers,

<3

Lisy

2
General Discussion / Re: iOS Email Change
« on: July 10, 2018, 04:41:54 PM »
Send the request to support@leagueofgeeks.com <3

3
Bugs! / Re: Issue
« on: July 10, 2018, 04:39:18 PM »
Hi there,

Are you able to provide us with more details including screenshots, logs and what platform you're playing on?

Feel free to email this info to qa
  • leagueofgeeks.com or post it all here.


<3

Lisy

4
Bugs! / Re: Chest's after game
« on: July 10, 2018, 04:37:20 PM »
Hey there!

This should all be fixed :) 

(I'm assuming this is on Steam).

Cheers,

Lisy

5
Bugs! / Re: Card Bugged
« on: July 10, 2018, 04:36:31 PM »
Hey there!

Without seeing any more information, I'm guessing this is on Steam? But I believe the latest hot fix may have fixed this.

Remember next time to submit and in-game bug report (Pause > Bug) because this will send us logs with more information!

Cheers,

Lisy

6
Bugs! / Re: Not receiving chests after games
« on: July 10, 2018, 04:35:22 PM »
Hi there,

Thanks for reaching out to us - have you reached your limit on your daily drops?

If not, can you please make sure to send us your logs to qa
  • leagueofgeeks.com


On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

<3

Lisy

7
Bugs! / Re: [PC] Game wont Start Properly and is invisible
« on: July 10, 2018, 04:34:33 PM »
Hi there,

Have you ensured that all of your drivers are up to date? Have you verified your game files?

If all of this has been checked, can you please grab a log from this and email it to qa[at]leagueofgeeks.com

On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

<3

Lisy

8
Hi there,

Thanks for posting, the Invite Player missing isn't a bug, but I understand the confusion. We announced in the launch of the June update these changes.

Basically this has become necessary for the following reasons.
a) The prevelance of teamers, folks that relentlessly team up to punish other players.
b) It's a necessary step for the implementation of Dedicated Servers, of which the beta is going live tomorrow.

Hopefully we can provide a game mode or something similar down the track that'll appeal to you. Please feel free to hit me up if you have any questions on this front.

Cheers,

Lisy

9
Bugs! / Re: Welcome offer problem on iOS
« on: July 10, 2018, 04:31:38 PM »
Hi folks,

Just a reminder that the Welcome Offer includes River + Fistful of Shards (80), so this isn't actually a bug.

<3 Lisy

10
Hi folks,

As I've mentioned to some of the other PS4 community, we released a patch a few weeks ago that gave us extra logging and we're investigating it.

Thank you for all your patience - we believe it's due to PS4 not being able to handle some graphics, but it's super strange it's only occuring in this latest build and not earlier builds!

<3

Lisy

11
General Discussion / Re: Hypothetical Question
« on: June 20, 2018, 04:09:26 PM »
Hi there,

Thanks for the question and apologies for the delay!

Regardless of who does the work, there is still a production overhead of releasing new products. As an example, we had some external support to get the beginning of the iOS build completed but there was still months of dev time to support the release.  If they offered to do it for free though ;) jk jk

We're a small studio with limited resources so have to pick our battles wisely, even though we love the Switch platform.

Never say never, but we have to make smart decisions.. more content, or more platforms!

Cheers,

Lisy

12
Bugs! / Re: [PC] : No Audio out SoundblasterX AE-5
« on: June 20, 2018, 03:53:47 PM »
Hey there!

Thanks for all the detailed information.

It looks like FMOD (our audio management tool for Unity) is having some loading errors which I reckon is to do with the sound card.

Has this always happened, or recently changed?
Please try verifying your game integrity (right click Armello, Properties, Local Files, Verify).
Please make sure your drivers are all up to date.

Cheers,

Lisy

13
Bugs! / Re: User Data Location
« on: June 20, 2018, 03:43:47 PM »
Hey there!

Your progress is locked up with your Steam profile so that's why it's a bit of a toughy to reset!

Is there a reason you're still on v1.9.6 as well? There should be a couple months worth of content available if you update!

I digress... find out what your Steam profile is you're trying to delete and head to: AppData\LocalLow\League of Geeks\Armello\profiles and delete the correct folder.

Cheers!

14
News & Announcements / Re: Privacy Updates!
« on: June 20, 2018, 03:40:42 PM »
So sad. Hope the "new" Whatever will have the same potential to keep talking to you (the Devs) and making social contacts with other "Armellians". Really loved how everybody here supported the warm, welcoming community this game has.

Oh yes, you better believe we'll be around. You cannot escape us.

15
Bugs! / Re: [WINDOWS 7] MY 2 DLCs HEROES DON'T APPEAR IN THE MENU !!!
« on: June 07, 2018, 12:20:32 PM »
Hi there,

Can you please load into the game again and send us the log so we can see what's going on?

From the main menu would be great :)

Email qa[at]leagueofgeeks.com

On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

<3

Lisy

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