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Messages - Lisy Kane

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1
Bugs! / Re: [ios] Invalid email when creating account?
« on: March 26, 2018, 04:42:38 PM »
Hey there!

Thanks for reaching out :)

Do you know your GameCenter account so we can look this up?

<3

Lisy

2
Bugs! / Re: Not receiving Challenges/Achievements earned in-game [iOS]
« on: March 26, 2018, 04:29:06 PM »
Hi Spence84,

Thanks very muchly for the detailed report.

Do you play Armello online, offline or a bit of both? Were these achievements / challenges done while online?

Cheers!

Lisy

3
Bugs! / Re: Crash!
« on: March 26, 2018, 04:27:45 PM »
Hey Cortes!

Thanks for letting us know - that crash file name should be stored in your Armello Steam folder on your computer (there may have been a directory on that warning).

Can you please grab that file and email qa[at]leagueofgeeks.com and we'll troubleshoot it further for you!

<3

Lisy

4
General Discussion / February Update Rollback to v1.9
« on: February 16, 2018, 12:50:05 PM »
Hi everyone!

Lisy here, producer at LoG. The highest pillar of our production process here at LoG is stability. Build stability takes precedence and priority over every single decision we make at LoG.

And, yep! You’re not imagining things, the February update of Armello’s Road to 2.0 is *very* unstable.

We came in to see this this morning…



And then, upon further investigation, this...



Since releasing the February update we’ve seen a sharp increase of NMA’s (instances when the game does not crash, but “No More Actions” are possible) and Crashes affecting around 16% of games played. This is something we’re taking very seriously and obviously the entire team is truly devastated about it.

With stability being LoG’s highest pillar, we have decided to temporarily roll back Armello to v1.9.2.

What you need to know (The TL:DR):
  • We have rolled the February update back to v1.9.2 ‘From Below’.
  • We’ll be working to re-release the February update over the upcoming week. We’ve shifted Karl (lead developer) and Tom (tech director) onto this and only this and QA internal resources will be tripled until the update is out again.
  • A community testing round will be held when the build is ready.
  • The Lunar Dice event is currently suspended, but will return within the next 3 days.
  • As a result of this, Lunar Dice assets have been removed from the game.
  • They will remain in your inventories and return as soon as the event is live again.
  • Upon its return, we will extend the Lunar Dice event to account for any down time (and then some!).
  • As a gesture of goodwill, we will also activate double drops for the entirety of the Lunar Dice Event.
Why did all this happen?
Okay, so strangely, here’s where the good news is... the February update had some very extensive AI changes hidden in the build. Major AI improvements were to be one of our 2.0 key features that we would announced later this year. Surprise! :/

We’ve been working on the AI overhaul for a while now and the February update was the first build that had these changes merged in.

While these features are not publicly visible or ready to be made “active” in the build, the code was still affected by changes made to support these new features, and apparently waiting to wreak havoc on the live build. 

As part of our release process we have full analytics on test builds, three in-house QA folks manually testing the build, automated testing seeking out errors, crashes and NMAs (by playing four multiplayer games at 10x speed all day and night, non-stop!) before builds are approved for release. We intermittently run community testing, and yes, in hindsight it may have proven valuable for this release. However, time and resources leading up to the release of the February update did not permit us to coordinate this option.

Additionally, the particular crashes and NMAs occurring in the February update slipped through all above QA measures and realistically, the brute force “testing” provided when the game is live (approx. 10,000 games played per day) is the only thing that would have alerted us to these issues.

What are we doing to prevent this in future releases:
  • Conduct a post-mortem of our QA and production processes to understand what learnings there are for future releases.
  • Analysing each NMA/crash and refining our manual and automated test cases to be able to identify these particular bugs.
  • Redesigning our community testing methods to enable a greater diversity of machines, players and network environments, so that we can employ community testing rounds for every release with maximum efficiency and effectiveness.
  • Armello will never be updated again. (lol, jk. It’s gonna be updated a LOT.)
Unfortunately, we cannot promise that we will completely eliminate any chance of this happening again. Gamedev is chaotic and Armello is a hyper complex game. BUT what we can promise is that we’ll always respond to these situations as fast as possible, with your best interests in mind, to get you back into Armello with minimal delay.

Thank you all for sending through your bug reports and forum posts, they truly are invaluable and we really appreciate everyone’s patience during this release. We’ll get the February update and Lunar Dice event back online ASAP. Hopefully this transparency into our processes can give you a little insight into our efforts in making this happen.

If you do have any concerns or questions, feel free to reach out to admin[at]leagueofgeeks.com! We will be posting more information as soon as we’re able to!

Happy gaming folks! See you in the February update (again, soon!)

<3

Lisy and the LoG Team

5
Bugs! / February Update -- Known Issues
« on: February 15, 2018, 06:17:36 PM »
Hey all,

Thanks for those who have submitted their bugs so far, we've put together a handy list of stuff we know about and any tips or tricks.

We will be working as hard as we can to prioritise and figure out solutions.

  • Twiss' hero power isn't working: we've found a solution, just awaiting a retest.
  • Players Rot may persist across sessions: if you play a game and take Rot, we recommend closing and re-opening Armello.
  • Some cards can't be played to occupied tiles: there's no common thread just yet, but we're looking into it.
  • Cat's Eye seems to be having some issues.
  • King's Guards Armour is giving an automatic shield.

Thanks again for all your bug reports!

<3

Lisy

6
Build Notes / Release (v1.10) February Update [Steam] Build Notes
« on: February 15, 2018, 01:45:19 PM »


Hi there,

Our first update for the Road to 2.0 has gone live and here are the notes!

Features and Changes

New Cards
  • Biff's Black Market (Trickery): (Play on) Settlement; Calls a Merchant who offers a choice of two Treasures to visiting Heroes.
  • Roxy's Recruiting (Trickery): (Play on) Settlement; Calls a Merchant who offers a choice of two Followers to visiting Heroes.
New Merchant System
After either of the new cards are played a sign will appear on the targeted settlement, indicating that a Merchant will become active the next dawn/dusk - whichever occurs first. When the Merchant arrives, every player that enters the settlement during that round is able to gain the benefits of the card.

New Background
Ty Carey (art director) has created a new main menu background tapestry depicting the King’s historic battle with the Bane of Brimwatch, as featured in The King Part Two..

Novellas
Armello Adventures The King Part I & II [English only] are now available for free in Skeeve’s store.

Novella Reader
  • Once you’ve unlocked the free Novellas, head to your Inventory to read them in-game.
  • Use the bookmark to save where you were last off, saves automatically as you progress through the novella. Bookmarks cannot be placed manually.
  • Increase and decrease font size.
  • If you’re playing on a portable device or vertical screens, switch to Portrait mode!
  • Cover illustrations by Adam Duncan
Stranger Games
  • Every week from Tuesday PST for 36 hours we will be hosting Strange Games under the “Public Event” queue as part of Multiplayer.
  • This will be a collection of House Rules set by LoG.
  • Drops occur as in Public Multiplayer and count towards your daily limit.
Split Queues
  • Stranger Games and Fury Friday will now both be in a separate queue and will not affect the regular Public Multiplayer.
  • Public and Private multiplayer are now siloed into their own lobbies, enabling four players to fill a lobby via invites and play ‘public multiplayer’ resulting in drops.
Bug Fixes
  • Fixed a bug causing Dice to continue to roll endlessly in battle and perils.
  • Fixed a bug where Griotte’s 2D animation would appear incorrectly in battle and perils.
  • Fixed a bug where rank 31-40 portraits would not appear in the lobby.
  • The King’s hero power description appears again in the hero shelf.
  • Fixed a rare bug where purchasing through Skeeve’s shop would cause an endless spinner.
  • Added a clear memory feature for when you exit the Card Gallery to reduce the risk of memory leaks causing by viewing card animations.
Known Issues
  • Cards cannot be played to Tiles that are occupied.
  • Guard's Armor is giving One Shield automatically.
  • Novella Reader is missing some strings for non-English languages.
  • The description of the novella is missing.
<3

Lisy at LoG

7
Bugs! / Re: PS4 Problems - Unplayable
« on: February 06, 2018, 05:40:26 PM »
Hey Morbid,

Thanks for taking the time to reach out and sorry for the delay!

With the singleplayer game, do you have enough storage on your PS4? Is it still unlocking the amulet or ring for you after quitting out?

We'll attempt to reproduce this (in the past we've not had any issues with finishing singleplayer games) for you.

With multiplayer, do you have any other issues with other online multiplayer games? This is definitely peculiar.

Thanks again!

<3

Lisy

8
Bugs! / Re: King gain's life for kills always?
« on: February 06, 2018, 05:27:35 PM »
Hey Fluffhead!

If you check the King's Hero shelf he is corrupted from Day 1, however it looks like while the Corrupted icon is showing, his hero power description is missing. That's a GOOD FIND!

Thanks for letting us know!

<3

Lisy

9
Bugs! / Re: Poisoned Dagger bug
« on: February 06, 2018, 05:16:42 PM »
Hey Fluffhead!

Thanks for reaching out to us :)

Special Dice currently don't stack but instead take whatever Item was equipped firsts Special Dice.

I'm hoping the Pierce did correctly work?

Cheers,

Lisy

10
General Discussion / Re: Inquire about unban steam account
« on: February 06, 2018, 03:45:36 PM »
Oh I found it, must have been received during a particularly busy time.

I'll write back now!

<3

Lisy

11
Bugs! / Re: No Reward Given During Blood Moon
« on: February 01, 2018, 03:37:36 PM »
Hey Cinix,

Had you already played a few games during a 24 hr period?

Cheers!

12
General Discussion / Re: Inquire about unban steam account
« on: February 01, 2018, 11:40:21 AM »
Hi Fantis6,

I've searched our inbox and can't see any emails received from your email address. We respond within 2 business days, if you didn't receive a response please re-send the email.

I'm not sure what your points are but we don't disclose any information of how we distribute bans.

<3 Lisy

13
Have you thought about broadcasting during different times? Here in  Europe ALL of your streams happen deep into the night (here in germany they are about 3:00 am) so they wont get much viewers...and I unsubscribed since I only get to watch these live when I  am suffering of "praesenile bed-escapism".
Well in my case, just replace praesenile with senile.

Hey Phlox,

Europe is a difficult one for us in Aus, we can only stream between 10am-4pm AEDT which doesn't give us much cross over with Europe.

We've definitely tried a few Europe streams (coming in at 6am for us zzzzzz) but it isn't something we're able to sustain in the long run!

14
Bugs! / Re: Shop and News Room bugs
« on: November 03, 2017, 12:42:00 PM »
Hey!

Can you please send a log from when you're getting this load cycle? Email qa
  • leagueofgeeks.com


On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs

<3

Lisy

15
Bugs! / Re: Can no longer unlock Signet Rings. Bug?
« on: November 03, 2017, 12:38:57 PM »
Hey Crassard,

Can you please get your Hero Select screen for the progress of your Rings & Amulets?

It looks like a visual only bug, but you're still getting progress!

<3

Lisy

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